51Talk Partnership Virtual Assistance

Privacy Policy

Last updated: January 1, 2025

AID Virtual ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Information You Provide Directly

  • Name, email address, and phone number submitted via contact or application forms
  • Inquiry details, service preferences, and messages you send us
  • Resume or CV information submitted as part of a VA or 51Talk application

Information Collected Automatically

  • Browser type, device type, operating system
  • Pages visited, time spent on pages, referring URLs
  • IP address (used for analytics, not stored in identifiable form)

2. How We Use Your Information

We use collected information to:

  • Respond to your inquiries and process your applications
  • Match VA applicants with appropriate clients
  • Guide 51Talk applicants through the onboarding process
  • Communicate updates, service information, and relevant opportunities
  • Improve our website and services based on usage patterns
  • Comply with legal obligations

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information in limited circumstances:

  • With 51Talk: When you apply through our 51Talk partnership program, your application information is shared with 51Talk as part of the recruitment process.
  • With VA Clients: When matching a VA applicant with a client, we share relevant professional information with the prospective client (with your consent).
  • With Service Providers: We may use third-party tools (e.g., email services, analytics) that process data on our behalf under confidentiality agreements.
  • Legal Requirements: We may disclose information when required by law or to protect the rights and safety of AID Virtual and our community.

4. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Application data is retained for up to 2 years. You may request deletion of your data at any time.

5. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Withdraw consent to communications at any time
  • File a complaint with a relevant data protection authority

To exercise these rights, contact us at contact@aidvirtual.net.

7. Cookies

Our website may use minimal cookies for analytics purposes. You can disable cookies through your browser settings. We do not use cookies for advertising or tracking across other websites.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

9. Children's Privacy

Our services are intended for adults (18 years and older). We do not knowingly collect personal information from minors. If you believe we have collected data from a minor, contact us immediately for deletion.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices: